Privacy Policy
This Privacy Policy explains what information we may collect and process when you use the Phantom Scripts website, make a purchase, connect your Discord account, open support tickets or use our digital FiveM resources.
Quick summary
- We do not store payment card details on our website.
- Checkout and payments are handled by Tebex and its payment partners.
- When you connect Discord, we may use basic profile data for ticket and account identification.
- For support, we may request logs, screenshots, videos and server information to fix issues.
- The website and products are intended for users aged 18 or over.
Overview
Phantom Scripts respects your privacy. This page explains how we may handle your personal information when you use our website, make purchases, receive digital delivery, use support, connect Discord or use our products.
This policy should be read together with our Terms & Conditions, the privacy and payment terms shown during Tebex checkout, and the policies of Discord, Cfx.re / FiveM and other third-party services.
Who we are
“Phantom Scripts”, “we”, “us” and “our” refer to the Phantom Scripts website and services. We provide digital FiveM resources, UI systems, scripts and related support services.
For privacy questions, data requests or complaints, you can contact us through the official support page or Discord ticket system.
Data we may collect
Depending on how you use the service, we may process the following types of data:
Account data
Username, email address, account ID, avatar, language preference and login status.
Purchase data
Order ID, product name, transaction status, purchase time and license / asset access status.
Technical data
IP address, browser type, device information, page usage data, session data, errors and server logs.
Support data
Ticket messages, error logs, screenshots, videos, server framework, inventory, target system and script version.
We do not request or intentionally collect special categories of personal data, such as health data, religious views, political opinions or similar sensitive information.
Tebex checkout and payments
Purchases may be processed through Tebex checkout. Tebex and its payment providers may process information needed for payment, such as billing details, payment status, transaction data, tax information, fraud screening data and other checkout information.
Phantom Scripts may access certain order information needed for digital delivery, support, fraud prevention, accounting or legal obligations. We do not store payment card details.
Discord connection
If you connect your Discord account to the Phantom Scripts website, we may receive basic profile information through the Discord authorisation process, such as Discord ID, username, avatar, banner and email address, depending on the permissions you approve.
We may use this information for account identification, support ticket handling, Discord redirects, access checks and abuse prevention.
Support tickets and communication
If you open a support ticket, we may process ticket content, attached screenshots, videos, logs, error messages, server information, order ID, Phantom Scripts username and Discord account information.
Never send passwords, database credentials, private tokens, payment card details or other sensitive secrets in a support ticket. If you share such information, we may ask you to change or revoke it immediately.
How we use your data
- to create and manage accounts and login sessions;
- to process orders and deliver digital products;
- to check license, entitlement and asset access;
- to provide support and investigate issues;
- to prevent fraud, chargeback abuse, leaking and unauthorised access;
- to improve website security, performance and functionality;
- to comply with legal, accounting, tax and regulatory obligations.
Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet system can be guaranteed to be 100% secure. You can help by using strong passwords, not sharing secrets in tickets and being careful with fake links.
Data retention
We keep data only for as long as necessary for the purposes above, such as account management, order fulfilment, support, abuse prevention, legal, tax or accounting obligations.
Certain order, payment and support records may be kept for longer where needed for legal, accounting, fraud prevention or dispute purposes.
Your privacy rights
Depending on your location, you may have rights to request access to your data, correction, deletion, restriction of processing, objection to certain processing, data portability or withdrawal of consent.
To handle your request, we may ask for additional information to verify your identity and protect your account. Some data may not always be deleted immediately where we need it for legal, accounting or legitimate business reasons.
18+ and minors
The Phantom Scripts website, support, Discord community and products are only available to users aged 18 or over. We do not knowingly collect information from anyone under 18.
If you believe that someone under 18 has provided information to us, please contact us and we will take appropriate steps.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, technical or business reasons. The current version will always be available on this page.
Contact
For privacy questions, data requests, complaints or support issues, use the Phantom Scripts support system or Discord ticket system.